Guide · Updated May 2026
Markdown exportWhen credits or subscriptions look wrong
Payment events may need a retry or support review if the Stripe event cannot immediately match the user account.
What you may see
Use these points as the practical checks for this section.
- Credits did not update after payment
- A subscription status looks wrong
- A checkout or billing portal action failed
- Support mentions a webhook or payment event
What this means
Payments are confirmed by Stripe and then reconciled to your Invoice Converter account. If the account cannot be matched during a payment or subscription event, the system may delay the credit or subscription update until the event is retried or reviewed.
What to do
Use these points as the practical checks for this section.
- Refresh your account page.
- Check that you are signed in with the same email used for payment.
- Wait a few minutes for the payment event to be retried.
- Do not start a second payment for the same plan unless support asks you to.