Trust & Quality
Money-Back Guarantee
We stand behind our service with a money-back guarantee. If we cannot process your invoice correctly and cannot resolve the issue, we will refund your payment in full.
When You're Eligible
- One-Time ConversionsIf you purchase a one-off invoice conversion (€5 excl. taxes) and we cannot process your invoice correctly, you're eligible for a full refund.
- Subscription refund windowSubscription refunds are available during the first 3 days after a paid plan starts if we cannot process your invoice correctly and cannot resolve the issue.
When You're Not Eligible
- After the first 3 daysSubscription refunds are only available within the first 3 days. After that, the billing cycle (monthly or annual) remains due unless the Terms or a signed order form say otherwise.
- Multiple Successful ConversionsIf you've successfully converted invoices before experiencing an issue, refunds are limited to the specific failed conversion.
- Enterprise and API usageEnterprise plans, approved API access, prepaid API credits, and order-form billing are governed by the applicable agreement and are not covered by this consumer-style guarantee.
How to Request a Refund
1
Contact Support
Email us at contact@invoice-converter.com with your issue and invoice file.
2
We'll try to fix it
Our team will investigate on a commercially reasonable basis and may ask for additional context or a replacement source file.
3
Refund Processing
If we cannot fix the issue, we'll process your refund within 5 to 7 business days.
Important Notes
- •Refunds are only issued if we cannot successfully convert your invoice after troubleshooting.
- •You must contact support and provide the problematic invoice for us to investigate.
- •This guarantee applies to technical conversion failures, not to user errors or invalid input files.
- •Accepted API requests, validation failures caused by the source document, unsupported buyer requirements, downstream rejections, and production workflow interruptions are handled under the Terms, DPA, and any signed order form.
Need Help?
Contact our support team for help with your invoice conversion: