Money-Back Guarantee
Paid single conversions qualify for a refund when a technical error prevents conversion and support cannot fix it. Eligible subscription cancellations have a separate automatic 3-day refund window, once per customer.
When You're Eligible
One-Time Conversions
If you purchase a one-off invoice conversion (€5 excl. taxes) and we cannot process your invoice correctly, you're eligible for a full refund.
Subscription refund window
Your first subscription includes a 3-day trial: cancel before it ends and there is no charge or refund. For charged subscriptions, cancellation within an eligible 3-day refund window triggers an automatic full refund; your profile shows the deadline. No technical failure or support request is required. If the first SEPA payment is still processing, we cancel access immediately and refund automatically once the money arrives. If the debit fails without a payment, there is nothing to refund. The automatic refund window applies once per customer: after one refund, later subscriptions have no refund window.
When You're Not Eligible
After the first 3 days
Subscription refunds are only available within the first 3 days. After that, the billing cycle (monthly or annual) remains due unless the Terms or a signed order form say otherwise.
Multiple Successful Conversions
Conversion refunds cover the specific failed conversion, not other successful conversions. Eligible subscription cancellations follow the separate 3-day window.
Enterprise and API usage
Prepaid API credits and custom order-form billing follow the applicable agreement. Eligible subscription cancellations follow the automatic 3-day refund window above.
Request a conversion refund
- 1
Contact Support
Email us at contact@invoice-converter.com with your issue and invoice file.
- 2
We'll try to fix it
Our team will investigate on a commercially reasonable basis and may ask for additional context or a replacement source file.
- 3
Refund Processing
If we cannot fix the issue, we'll process your refund within 5 to 7 business days.
Important Notes
- Conversion refunds require unsuccessful troubleshooting. The automatic subscription cancellation window is separate.
- For a conversion refund, contact support and provide the problematic invoice for investigation.
- The conversion guarantee covers technical conversion failures, not user errors or invalid input files.
- Accepted API requests, validation failures caused by the source document, unsupported buyer requirements, downstream rejections, and production workflow interruptions are handled under the Terms, DPA, and any signed order form.
Need Help?
Contact our support team for help with your invoice conversion: