100% Money-Back Guarantee
We stand behind our service with a money-back guarantee. If the converter cannot process your invoice correctly and we cannot resolve the issue, we will refund your payment in full.
When You're Eligible
- One-Time ConversionsIf you purchase a one-off invoice conversion (€5) and the converter cannot process your invoice correctly, you're eligible for a full refund.
- Subscription: first 3 daysNew subscribers are charged immediately. If they cancel within the first 3 days, a full refund is issued automatically.
When You're Not Eligible
- After the 3-day trial periodSubscription refunds are only available within the first 3 days. After that, you will be charged for the full billing cycle (monthly or annual).
- Multiple Successful ConversionsIf you've successfully converted invoices before experiencing an issue, refunds are limited to the specific failed conversion.
How to Request a Refund
- Contact SupportEmail us at contact@invoice-converter.com with your issue and invoice file.
- We'll try to fix itOur team will investigate and aim to resolve the issue within 24 to 48 hours.
- Refund ProcessingIf we cannot fix the issue, we'll process your refund within 5 to 7 business days.
Important Notes
- Refunds are only issued if we cannot successfully convert your invoice after troubleshooting.
- You must contact support and provide the problematic invoice for us to investigate.
- This guarantee applies to technical conversion failures, not to user errors or invalid input files.
Need Help?
Contact our support team for help with your invoice conversion: