100% Money-Back Guarantee

We stand behind our service with a 100% money-back guarantee. If our converter cannot process your invoice correctly and we cannot fix the issue, we will refund your payment in full.

When You're Eligible

One-Time ConversionsIf you purchased a single invoice conversion (€5) and the converter fails to process your invoice correctly, you're eligible for a full refund.
Subscription - First 3 DaysNew subscribers can request a full refund within the first 3 days of their subscription if the service doesn't meet their needs.

When You're Not Eligible

After 3-Day Trial PeriodSubscription refunds are only available within the first 3 days. After this period, you will be charged for the full billing cycle (monthly or annually).
Multiple Successful ConversionsIf you've successfully converted invoices before experiencing an issue, refunds are limited to the specific failed conversion.

How to Request a Refund

Contact SupportEmail us at contact@invoice-converter.com with your issue and invoice file.
We'll Try to Fix ItOur team will investigate and attempt to resolve the conversion issue within 24-48 hours.
Refund ProcessingIf we cannot fix the issue, we'll process your refund within 5-7 business days.

Important Notes

Refunds are only issued if we cannot successfully convert your invoice after troubleshooting.
You must contact support and provide the problematic invoice for us to investigate.
This guarantee applies to technical conversion failures, not to user errors or invalid input files.

Need Help?

Contact our support team for assistance with your invoice conversion: